Frequently Asked Questions
1. Is it possible to place a single order for multiple siblings?
Yes! Click on "Did you get another access code?" under the main menu "Login". You can enter up to five access codes at the same time. This way you will have access to all available photos. You can combine the order and save on shipping costs.
2. I received a QR Code and/or Proof Card with an access code - how can I order my photos?
If you have received a QR Code and.or Proof Card with a personal access code, go to the "Login" page, enter the access code and click on "Open Album"
3. I received an email with login information - how can I order photos?
After you have placed an order or registered with the online shop, you will receive an email with login credentials. Using your email and the new password, you can use the "Customer Login" to enter your personal gallery, order photos and check the status of your orders.
4. Where can I see the status of my order?
The easiest way is to click the link within your order confirmation email. Alternatively, you can log in with the password and email address you received via email. Once you’ve logged in, your order details can be found under "My Account".
5. How long will the delivery take?
The delivery time depends on the payment, the products you have ordered, delivery method and on any third party postal issues beyond our control. The payment must be confirmed before your order can be processed. Orders which include free shipping to schools are usually processed in bulk within 7-10 business days after the order deadline.
6. Is the logo (watermark) going to be removed from the image?
Yes of course! The watermark is only used to protect our work against illegal downloads.
7. What is the quality of prints, posters, etc.?
We are committed to offering only the highest quality. If you are not satisfied with the quality of your photo products, please feel free to get in touch.
8. Can I crop the images?
No.
9. I rarely order online - how can I order my photos here?
Select a photo that you like from your album and click "Order Photo” Then select the product of your choice, enter the desired quantity and click on "Add to basket". When you have placed all of the photos you like into your shopping cart, click "Basket" on the top right of the screen and follow the instructions to purchase your products. Please ensure you confirm all steps in the ordering process to avoid missing out on orders. A confirmation email will be sent to clarify your order has been received and a payment email will be sent to confirm payment. If your order has any payment issue you will be notified by a "payment reminder" email.
